1. Order Cancellation Timeframe

• Before Shipping:
  Devotees (customers) can cancel their orders before the order has been shipped. This ensures flexibility for customers who may change their minds or have made an error during the ordering process.
• Guide's (Seller's) Policy:
  Cancellations are subject to the guide's (seller’s) specific policy, which may define the timeframe for order cancellations. It is important for devotees (customers) to check these terms before placing an order.
• After Shipping:
  If the order has been marked as shipped, it is no longer eligible for cancellation. In such cases, the devotees (customers) will need to wait for the product to arrive and may initiate a return request, if applicable.

2. Cancellation Fees

• Applicability:
  In certain cases, a cancellation fee may be charged. This fee is generally applied if the order has already been processed or prepared for shipping but not yet dispatched.
• Purpose of Fees:
  The cancellation fee helps offset costs incurred by the guides (sellers) during the order preparation stage, such as packaging, resource allocation, or administrative tasks.
• Transparency:
  If a cancellation fee applies, it will be communicated to the customer during the cancellation process.

3. Non-Cancellable Items

Certain products are not eligible for cancellation due to their unique nature. These include:

• Customized Goods:
  • Products that are personalized or made specifically for the devotee (customer), such as engraved items or custom-sized goods, cannot be cancelled because they cannot be resold.
• Perishable Goods:
  • Items with a limited shelf life, such as food, plants, or other perishable goods, are also non-cancellable as they may deteriorate during the return process.

Devotees (customers) are encouraged to review the product description and terms before placing an order to understand the cancellation policy for specific items.

4. Refund Process for Cancelled Orders

If an order is successfully cancelled, the refund will be processed using one of the following methods:

• Original Payment Method:
  • The refund will be credited back to the payment source used during the purchase, such as a credit card, debit card, or bank account.
  • The timeline for refunds may vary depending on the payment method and bank policies.
• Store Credits:
  • Devotees (customers) may choose to receive their refund as store credits, which can be used for future purchases on Mahakal.com.
  • This option is fast and convenient for those who plan to shop again on the platform.

5. Vendor-Initiated Cancellations

In some cases, the vendor (guide) may cancel the order due to specific reasons:

• Stock Issues:
  • The product may be out of stock or unavailable at the time of order processing.
• Operational Challenges:
  • Unforeseen circumstances such as delays, logistics issues, or other operational challenges may result in the cancellation of an order.

If the vendor cancels the order, devotees (customers) will receive a timely notification via email or SMS, along with details about the cancellation and the refund process.

6. Restrictions for Shipped Orders

• No Cancellations After Shipping:
  Once the order is marked as shipped, it is no longer eligible for cancellation.
• Alternative Option – Returns:
  Devotees (customers) who no longer wish to keep the shipped product can initiate a return request after receiving the order, provided it meets the return eligibility criteria.

7. Specific Terms for Bulk or High-Value Orders

For bulk purchases or high-value orders, the following additional terms may apply:

• Stricter Timelines:
  • Cancellations for bulk or high-value orders may require earlier notification due to the complexity of processing such orders.
• Additional Fees:
  • Cancellation of bulk or custom orders may incur extra charges to cover the costs incurred by the guide (seller) for preparing large quantities or specialized items.

Customers placing bulk or high-value orders are encouraged to review the specific terms applicable to such purchases.

8. Confirmation of Cancellations and Refunds

• Notification of Confirmation:
  Once an order is successfully cancelled, devotees (customers) will receive a confirmation email or SMS.
• Refund Details:
  The confirmation will include details about the refund, such as the amount refunded, the refund method, and the expected timeline for receiving the refund.

9. Dispute Resolution

• Handling Disputes:
  If devotees (customers) face issues related to cancellations (e.g., unauthorized cancellation, delayed refunds), they are encouraged to contact Mahakal.com’s customer support team for assistance.
• Resolution Process:
  The team will investigate the matter and provide a resolution promptly, ensuring a fair outcome for both customers and sellers.

10. Policy Updates

• Changes to Policy:
  The cancellation policy is subject to updates over time, based on changes in business practices or legal requirements.