Welcome to Mahakal.com , the world’s largest Sanatan Hindu platform, officially launched on January 1, 2025, and founded by Ms.Varsha Chaursia. Dedicated to serving the Sanatan Hindu religious community, our mission is to create a one-stop online marketplace that seamlessly connects spiritual guides (sellers) and devotees (customers), providing easy access to a wide range of spiritual products and services. We are committed to making every aspect of the Sanatan Hindu faith accessible while promoting transparency, trust, and unparalleled service throughout the process.

Conditions Use of Mahakal.com

Your Account:
Users must maintain the confidentiality of their account credentials and are responsible for all activities under their account. If suspicious or unauthorized activity is detected, users should notify Mahakal.com immediately.

Privacy:
User data is protected under the platform’s privacy policy, ensuring safe handling of personal and transactional information.

E-Platform for Communication:
Mahakal.com functions as a platform facilitating communication between vendors and devotees (customers) to support transactions and interactions.

Access to Mahakal.com:
Access to the website is granted under the condition that users comply with platform policies. Access may be limited, suspended, or revoked for misuse or violations.

License for Website Access:
Mahakal.com provides a limited, non-exclusive license to access and use the website for legitimate personal or business purposes. Unauthorized commercial use or modification of the platform’s content is prohibited.

Your Conduct:
Users are expected to engage in ethical behavior, avoiding any fraudulent, illegal, or harmful actions that may disrupt the platform or harm others.

Reviews, Comments, and Communication:
Users may post reviews and comments; however, these must not contain offensive, defamatory, or false information and should respect intellectual property and privacy rights.

Claims Against Objectionable Content:
If users encounter objectionable content, they can report it. The platform will investigate and take appropriate action, including content removal, if necessary.

Copyrights, Author Rights, and Database Rights:
All content on Mahakal.com is protected by copyright laws. Unauthorized reproduction, distribution, or misuse of this content is strictly prohibited.

Trademarks:
Mahakal’s trademarks, logos, and branding materials must not be used without explicit permission, especially in a way that misleads or harms the platform’s reputation.

Patents:
Certain features and technologies of the platform may be patented. Users must not copy or reproduce these functionalities without permission.

Disclaimer:
Mahakal.com does not guarantee uninterrupted access to its services or the accuracy of product listings. The platform is not liable for errors, omissions, or service disruptions.

Indemnity and Release:
Users agree to indemnify and release Mahakal.com from any claims, liabilities, or damages arising from their activities or content on the platform.

Children:
Users under the age of 18 can use the platform only under the supervision of a parent or guardian.

Communications:
By using Mahakal.com, users consent to receive communications, such as order updates, policy changes, and promotional offers, via email or other electronic means.

Losses:
The platform is not responsible for any business losses, revenue decline, or indirect damages incurred due to the use of its services.

Alteration of Service or Amendments:
Mahakal.com reserves the right to modify its services, terms, or conditions as needed. Users are encouraged to review these updates regularly.

Events Beyond Control:
Mahakal.com is not liable for service interruptions or delays caused by unforeseen circumstances, such as natural disasters, technical failures, or government actions.

Waiver:
If the platform does not enforce a particular term or condition, it does not waive its right to enforce it in the future.

Governing Law and Jurisdiction:
All disputes are subject to the laws and jurisdiction specified in Mahakal.com’s terms and conditions.

Our Details:
The platform provides its operational details and contact information to assist users with queries or issues.

Devotees (customers) Complaint Details:
Users can lodge complaints through the designated channels for resolution in a timely manner.

Criteria for Devotees (Customers) Registration

To register on Mahakal.com and access all features and services, devotees (customers) must meet the following criteria. These requirements ensure a secure, seamless, and personalized experience for every customer.

1. Age Requirement

• Minimum Age:
  Devotees (customers) must be at least 18 years old or the age of majority in their jurisdiction to create an account. This ensures that only individuals who are legally eligible to enter into agreements and make purchases can register.
• For Minors (Children):
  If the customer is below the required age, their account can only be created and operated under the supervision of a parent or guardian. This ensures compliance with legal requirements and safeguards minors from unauthorized transactions.

2. Valid Email Address

• Purpose of a Functional Email:
  A valid email address is mandatory for:
  • Verifying the account during registration.
  • Receiving important updates such as order confirmations, shipping notifications, and promotional offers.
  • Communicating any issues related to the account or orders.
• Email Accessibility:
  The email address provided must be active and accessible, as it will serve as the primary channel for communication between the customer and Mahakal.com.

3. Strong Password

• Password Security:
  Devotees (customers) must create a strong and secure password that adheres to the following complexity requirements:
  • A minimum number of characters (e.g., 8-12 characters).
  • Inclusion of both upper and lower case letters.
  • At least one numeric digit.
  • At least one special character (e.g., @, #, $, %, etc.).
• Purpose of a Strong Password:
  A secure password protects the customer’s account from unauthorized access and ensures the safety of sensitive information such as payment details and order history.
• Password Confidentiality:
  Customers are encouraged to keep their passwords private and avoid sharing them with others. Regularly updating the password is also recommended to enhance security.

4. Accurate Information

• Requirement for Accurate Data:
  Devotees (customers) must provide accurate and up-to-date personal information during registration. This includes:
  • Name: To ensure correct personalization and identification of the account.
  • Address: For seamless delivery of orders to the right location.
  • Phone Number: To enable quick communication for order-related updates, delivery confirmations, or support.
• Impact of Inaccurate Information:
  Providing incorrect or outdated details may lead to issues such as delayed deliveries, miscommunication, or account deactivation. Customers are encouraged to regularly update their profile to reflect any changes in personal information.

5. Agreement to Terms and Conditions

• Mandatory Agreement:
  Devotees (customers) must agree to the platform’s Terms and Conditions and Privacy Policy at the time of registration. This agreement ensures that customers understand and accept the rules and regulations governing their use of the platform.
• Details Included in the Agreement:
  • Responsibilities of the customer and Mahakal.com regarding orders, returns, refunds, and account usage.
  • Guidelines on data collection, usage, and privacy.
  • Prohibited activities, such as misuse of the platform or fraudulent transactions.
• Access to Policies:
  Customers can review these policies at any time on the website for complete transparency.

6. No Duplicate Accounts

• Single Account Policy:
  Each individual is permitted to create only one account on Mahakal.com. Duplicate or multiple accounts are discouraged to maintain accuracy in:
  • Order tracking.
  • Customer communication.
  • Reward points or loyalty program benefits.
• Why Multiple Accounts Are Prohibited:
  Having multiple accounts for the same individual may lead to confusion, duplicate orders, or system errors. It also affects the platform’s ability to provide a seamless and personalized experience.
• Account Monitoring:
  Mahakal.com actively monitors and reserves the right to deactivate duplicate accounts to ensure compliance with this policy.

Benefits of Meeting the Registration Criteria

By meeting the above criteria, devotees (customers) can:

• Enjoy a streamlined registration process.
• Gain full access to Mahakal.com’s features, including shopping, tracking orders, and personalized recommendations.
• Ensure secure transactions and communications.
• Receive prompt support and updates about their account and orders.

Conclusion

Meeting the registration criteria at Mahakal.com ensures a secure and user-friendly platform for all devotees (customers). By adhering to these guidelines, customers can enjoy a personalized shopping experience, while Mahakal.com ensures their information remains secure and their transactions are smooth. For any assistance during registration, our support team is available to help.

Copyright Terms and Conditions for Mahakal.com

Ownership of Content: All content on Mahakal.com, including text, images, logos, trademarks, videos, graphics, and software, is owned or licensed by Mahakal.com and protected by copyright laws. Users cannot copy, reproduce, distribute, or use this content for commercial purposes without Mahakal.com's explicit permission.

Copyright Infringement: Mahakal.com respects intellectual property rights and expects its users to do the same. If a user believes that any content on the platform infringes upon their copyright, they may submit a complaint to Mahakal.com by following the established procedures for reporting copyright infringement.

License for Use: By accessing Mahakal.com, users are granted a limited, non-exclusive, and revocable license to view and use the content for personal, non-commercial purposes only. Users may not modify, adapt, or create derivative works based on the platform’s content without express written consent from Mahakal.com.

User-Generated Content: Any content submitted by users, such as reviews, comments, or feedback, remains the intellectual property of the user. However, by submitting content, users grant Mahakal.com a non-exclusive, royalty-free, worldwide license to use, display, and distribute such content across the platform.

Trademarks: Mahakal.com’s logos, names, and any other branding elements are trademarks owned by Mahakal.com and are protected by trademark laws. Users are prohibited from using Mahakal’s trademarks without prior written permission, especially in a manner that may cause confusion or harm the platform's reputation.

Prohibited Activities: Users are prohibited from engaging in any activities that violate Mahakal.com’s copyright policies, including unauthorized copying, downloading, or distributing any part of the platform’s content for commercial or personal gain. Any such activities may result in account termination and legal action.

No Reverse Engineering or Decompiling: Users may not reverse-engineer, decompile, or otherwise attempt to extract the source code of the software used by Mahakal.com. This includes unauthorized use or alteration of the platform’s technology.

Copyright Notices: All content on Mahakal.com that is copyrighted will display appropriate copyright notices. Users must not alter or remove these notices in any way.

Third-Party Content: Mahakal.com may include third-party content or links to external websites. These third parties retain their own copyrights, and users must comply with any additional terms set by these third parties when accessing their content.

Changes to Copyright Terms: Mahakal.com reserves the right to modify these copyright terms at any time. Users are encouraged to review these terms regularly for any updates or changes.

Governing Law: These copyright terms are governed by the laws and jurisdiction specified in Mahakal.com’s terms and conditions.

Contact Information: If you have any concerns or questions regarding Mahakal.com’s copyright policies, please contact our support team through the provided channels for assistance.

By accessing and using Mahakal.com, users agree to comply with these copyright terms and conditions.

Policies for Devotees (Customers) 

1. Privacy Policy

At Mahakal.com, the privacy and security of devotees’ (customers') data are of utmost importance. We are committed to maintaining transparency in how we collect, use, store, and protect your personal information. Here’s a detailed explanation:

• Data Collection:

We collect data from devotees when they interact with our platform, such as when creating an account, placing an order, subscribing to newsletters, or using any of our services.This data may include personal information like name, email address, phone number, billing and shipping addresses, payment details, and browsing activity.

Additionally, we may gather information through cookies and other tracking technologies to enhance user experience and improve platform functionality.

• Data Usage:

The data collected is used primarily to deliver and improve our services. This includes processing orders, managing accounts, providing customer support, sending updates about products or services, and personalizing user experiences.

We may also use the data for analytical purposes to understand user preferences, optimize our offerings, and ensure a seamless shopping experience.

• Data Storage:

All collected data is securely stored in our databases using industry-standard encryption and protection methods. Access to this data is strictly limited to authorized personnel who require it to perform specific tasks.

We adhere to data retention policies to ensure that personal information is stored only as long as it is necessary to fulfill the purpose for which it was collected or to comply with legal obligations.

• Data Protection:

Mahakal.com employs robust security measures to protect user data from unauthorized access, breaches, or misuse. These measures include secure socket layer (SSL) encryption for transactions, firewalls, regular security audits, and compliance with data protection regulations.

Users are encouraged to maintain strong passwords and safeguard their login credentials to enhance security.

• Third-Party Sharing:

We may share data with trusted third-party service providers who assist us in operating our platform and delivering services. This includes payment processors, delivery partners, marketing agencies, and analytics providers.

However, these third parties are bound by strict confidentiality agreements and are only allowed to use the data for the specified purpose. Mahakal.com does not sell or rent user data to any third party.

• User Rights:

Devotees (customers) have full control over their personal data. They can review, update, or delete their information by accessing their account settings or contacting our support team.

Additionally, users have the right to opt-out of marketing communications at any time. For any data collected based on consent, devotees can withdraw their consent by notifying us. In compliance with data protection laws, users can also request access to their data or inquire about how it is being used.

By prioritizing data security and respecting user rights, Mahakal.com aims to create a trustworthy and safe platform for all devotees, ensuring their spiritual journey is supported with confidence and transparency.   

Privacy Policy                     

1. Data Collection

We collect data from devotees (customers) to ensure a seamless shopping experience and improve our services. The types of data collected include:

• Personal Information: This includes your name, email address, phone number, and shipping address, which are collected when you create an account or place an order. This information is essential for processing transactions and delivering products or services.
• Payment Information: During the checkout process, we collect your credit card details, billing address, and other payment-related information. This data is securely processed to ensure your transactions are safe.
• Usage Data: To enhance your browsing experience, we collect data about your interactions with our website. This includes your IP address, browser type, device information, and pages visited, which are tracked through cookies and analytics tools.
• Communication Data: Any information you provide when contacting our customer support team or giving feedback, such as messages or attachments, is collected to assist and respond to your queries effectively.

2. Data Usage

We use the collected data for the following purposes:

• Order Processing: Personal and payment information is used to process orders, complete transactions, and manage your account.
• Devotees (Customers) Service: We use your data to address inquiries, handle returns or refunds, and provide solutions to issues you encounter.
• Marketing Communications: If you opt-in to receive updates, we send you promotional offers, newsletters, and other marketing materials. You can unsubscribe from these communications anytime.
• Improvement of Services: Usage data helps us understand browsing patterns, identify areas for improvement, and develop a better user experience on our platform.

3. Data Storage

Your data is stored securely in our systems with robust protection measures in place:

• Encryption: Sensitive information, such as payment details, is encrypted during transmission to prevent unauthorized access.
• Access Controls: Only authorized personnel can access your data to ensure its confidentiality.
• Regular Security Audits: We conduct periodic assessments to identify vulnerabilities and ensure data security remains a top priority.

4. Data Protection

We prioritize your data's security and have implemented the following practices:

• Firewalls and Anti-Malware Software: These tools protect our systems from unauthorized access, cyberattacks, and other security threats.
• Data Minimization: We collect only the data necessary for providing our services, avoiding unnecessary storage of sensitive information.
• Retention Policy: Your data is retained only for as long as needed to fulfill the purposes mentioned in this policy. Once no longer required, it is securely deleted to prevent misuse.

5. Third-Party Sharing

Your data is shared with third parties only in specific situations, ensuring your privacy is protected:

• Service Providers: We collaborate with third-party vendors such as payment processors and shipping companies to deliver services. These entities are bound by contracts to safeguard your data and use it solely for providing their services.
• Legal Requirements: In cases where the law requires disclosure of your data (e.g., legal orders, subpoenas), we comply while ensuring minimal disclosure.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, with prior notice provided to you.

6. User Rights

We respect your rights regarding your personal data and ensure you have control over it:

• Access: You can request to view the personal information we have stored about you.
• Correction: If your data is incorrect or incomplete, you can request corrections to ensure accuracy.
• Deletion: You have the right to request the deletion of your personal data. However, this is subject to any legal obligations requiring us to retain certain information.
• Opt-Out: If you no longer wish to receive marketing communications, you can opt-out by clicking the "unsubscribe" link in our emails or contacting us directly.
• Data Portability: You can request your data in a structured, commonly used format, which you can transfer to another service provider.

7. Contact Information

For any concerns, questions, or feedback regarding our privacy practices, you can reach out to us through the following channels:

• Email: support@mahakal.com
• Phone Number: 08069-645013
• Address: 2nd Floor, 22, Athrav Building, Near Vasavada Petrol Pump, Freeganj, Ujjain (M.P.) 456010 India

8. Policy Updates

We may revise this Privacy Policy periodically to reflect changes in our practices or legal requirements.

• Significant updates will be communicated to you via email or a notice on our website.
• We recommend reviewing this policy regularly to stay informed about how we protect and handle your data.

By providing this comprehensive explanation, we aim to maintain transparency and build trust with our devotees (customers), ensuring their data is treated with the utmost care and respect.             

2. Return Policy

• Applicability of Returns:
  • Returns are accepted in the following cases:
    • The item delivered is damaged.
    • The item is defective or not functioning as intended.
    • The item is incorrect (wrong product, size, or model).
  • Returns are not applicable for all purchases; ensure your reason aligns with the outlined criteria.
• Timeframe for Return Requests:
  • Devotees (customers) must submit return requests within 7 to 10 days from the delivery date.
  • Requests made beyond this timeframe may not be processed.
• Condition of Returned Products:
  • Products must be in their original, unused condition.
  • Include all original packaging, such as boxes, manuals, and tags.
  • Returns for used, altered, or incomplete items may be declined.
• Non-Returnable Items:
  • Certain items are not eligible for returns, including:
    • Perishable goods (e.g., food, plants).
    • Customized or personalized products that cannot be resold.
• Return Shipping Costs:
  • If the issue is due to the seller's error (damaged, defective, or incorrect items), the seller may cover the shipping costs.
  • For other reasons, the customer is responsible for return shipping fees.
• Product Return Eligibility : 
  • Before opening an order or product packaging, please record a video of the unboxing and upload it using the link provided via WhatsApp or SMS. Only after uploading the unboxing video will the product be eligible for the return process. Otherwise, the product will not be eligible for return.

3.Refund Policy 

• Eligibility for Refunds:
  • Refunds are processed for items that meet the return criteria:
    • Damaged, defective, or incorrect items.
• Proof of Purchase:
  • A valid invoice or order ID is mandatory to process refunds.
  • This helps verify purchase details and confirm the product was bought from Mahakal.com.
• Inspection Process:
  • Returned items are inspected to validate the claim (damage, defect, or error).
  • Refunds or replacements will only be approved if the inspection confirms the issue.
• Refund Methods:
  • Refunds are provided via two methods:
    • Mahakal.com Wallet: The refund is added to the customer's wallet for future purchases on the platform.
    •  Transfer to Bank Account:If the customer wishes to transfer the wallet amount to their bank account, the required procedure must be followed as specified by Mahakal.com.
• Policy Updates:
  • Refund policies are subject to updates.
  • Customers should review the latest terms on the website or contact customer service before initiating a refund request.

4. Shipping Policy 

1. Shipping Methods

We offer a variety of shipping methods to suit your needs, including:

• Easy Shipping (Under 7 Days) – ₹99.00: Affordable and convenient delivery within 7 days.
• Express Delivery (3-4 Days) – ₹199.00: Quick delivery within 3-4 days for your urgent needs.

2. Shipping Costs

Shipping costs vary based on:

• Order Size: Rates may depend on the total weight of your order.
• Destination: Shipping fees will be calculated at checkout based on your shipping address.
• Promotions: Free shipping may be offered on orders over a certain amount.

3. Estimated Delivery Times

Delivery times depend on your location and the shipping method selected. Estimated delivery times will be provided at checkout and can range from  3-10 business days

4. International Shipping

• Availability: We offer international shipping to select countries. Please check our website for a list of eligible countries.
• Customs and Duties: devotees (customers) are responsible for any customs fees or import duties that may apply upon arrival.

5. Tracking Shipments

Once your order has shipped:

• Tracking Information: You will receive an email with a tracking number and link to monitor your shipment's status.

Tracking Status: You can track your order directly through our website or the carrier’s site.

6. Delivery Issues

If you encounter any issues with your delivery:

• Lost or Delayed Shipments: Contact our devotees (customers) service team at support@mahakal.com for assistance.
• Incorrect Address: If you realize there’s an error in your shipping address, notify us immediately so we can attempt to correct it before the order ships.

7. Contact Information

For further questions regarding shipping, please reach out to our devotees (customers) service team at support@mahakal.com

5. Payment Policy 

At Mahakal.com, we strive to provide devotees (customers) with a seamless and secure payment experience by offering multiple payment options to suit their convenience. Our platform accepts a wide range of payment methods, including major credit cards (Visa, MasterCard, American Express, and Discover), debit cards, UPI (Unified Payments Interface), net banking, mobile wallets, PayPal, and Cash on Delivery (where applicable). These diverse payment methods ensure that customers across different regions and preferences can complete their transactions without hassle.

• Security Measures for Transactions:

The security of devotees’ financial information is a top priority for Mahakal.com. We implement industry-leading security protocols to ensure that every transaction is safe and protected from potential threats. Our platform is secured with SSL (Secure Socket Layer) encryption, which ensures that sensitive data, such as payment details, is encrypted and transmitted securely between the customer and our servers. This prevents unauthorized access during the transaction process.

In addition, all payment data is processed through PCI DSS (Payment Card Industry Data Security Standard) compliant gateways. These gateways follow strict guidelines to safeguard payment information and ensure secure processing. For transactions made through mobile wallets, UPI, or PayPal, the respective providers also offer an added layer of security by requiring two-factor authentication or biometric verification.

We also employ fraud detection systems that monitor suspicious activities and flag potentially fraudulent transactions. Customers are advised to ensure that they only use their own authorized payment methods and to report any suspicious activities immediately. For added security, Mahakal.com never stores complete credit or debit card details on its servers; this data is processed securely by our payment partners.

To further enhance security, our platform provides real-time payment confirmation and updates so that customers are always informed about the status of their transactions. For customers who choose the Cash on Delivery option, payments are collected securely by trusted delivery partners.

By offering a variety of payment methods and implementing stringent security measures, Mahakal.com ensures that devotees can shop with confidence, knowing that their financial information is protected at every step of the transaction process.

1. Accepted Payment Methods

We accept a variety of payment methods to make your shopping experience convenient, including:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Bank Transfers: Available for certain orders
• Gift Cards: Redeemable for purchases on our site.

2. Security Measures

We prioritize the security of your transactions by implementing the following measures:

• Encryption: All sensitive information, including credit card details, is encrypted using SSL (Secure Socket Layer) technology to protect your data during transmission.
• PCI Compliance: We comply with Payment Card Industry Data Security Standards (PCI DSS) to ensure secure processing of credit card payments.
• Fraud Detection: Our systems are equipped with fraud detection tools to monitor transactions for suspicious activity.

If you have any questions regarding payment options or security, please contact our devotees (customers) service team at [contact email/phone number].

NOTE:- This Payment Policy ensures that you can shop with confidence, knowing that your payment information is safe and secure.

3. Terms and Conditions

• State the rules and guidelines for using the website.
• Address intellectual property rights and liability limitations.
• Specify the governing law for any disputes.

4. devotees (customers) Service Policy

• Provide contact information for devotees (customers) support.
• Detailed response times and methods for resolving issues (email, chat, phone).

5. Account Policy

• Explain the process for creating, managing, and deleting accounts.
• Discuss security measures for protecting account information.

6. Promotional Policy

• Describe how discounts, coupons, and promotions work.
• Include expiration dates and terms for usage.

7. Cookies Policy

• Inform devotees (customers) about the use of cookies on the site.
• Explain what data is collected and how it is used.

8. Accessibility Policy

• Commit to providing an accessible shopping experience for all users.
• Outline efforts made to ensure website usability for individuals with disabilities.

Tips for Implementation

• Clear Language: Use simple, straightforward language to make policies easily understandable.
• Visibility: Ensure policies are easily accessible, ideally linked in the footer of the website.
• Regular Updates: Keep policies up to date with changes in law or business practices.
• devotees (customers) Agreement: Consider requiring devotees (customers) to agree to these policies before completing a purchase.