E-Commerce Vendor Policies – Mahakal.Com
Mahakal.Com A Unit of Mahakal Astrotech (OPC) PVT.LTD is committed to creating a transparent and efficient marketplace for guides (sellers) and devotees (customers). The following policies outline the eligibility criteria, account requirements, product listing guidelines, pricing rules, and payment structures to ensure a seamless experience for all vendors.
Eligibility determines who can register as a vendor on the platform, ensuring that participants meet specific standards and align with Mahakal.Com’s mission. Businesses, including legally registered corporations, partnerships, and sole proprietorships, may register as vendors, provided they comply with local regulations and submit proof of registration. Individual guides (sellers) can also register if they meet the minimum age requirement (18 years or the legal age in their jurisdiction) and adhere to tax laws. Vendors may only sell products that fall within approved categories such as spiritual products, apparel, handmade crafts, and Ayurvedic products. Restricted or prohibited items, such as counterfeit goods or hazardous materials, are not allowed.
To maintain a safe and trustworthy marketplace, new vendor accounts undergo a structured approval process. Vendors must complete an online registration form providing personal and business details, followed by the submission of required documents (detailed below). The platform verifies this information to confirm authenticity and compliance, which may involve cross-checking government databases or contacting references. Once verified, vendors receive an approval notification via email. If an application is rejected, the vendor is informed of the reasons and any possible corrective steps for reconsideration.
To establish legitimacy and ensure compliance, vendors must provide:
Vendor accounts may be suspended or terminated under specific conditions to uphold platform integrity and protect devotees (customers). Fraudulent activity, such as counterfeit sales, false advertising, or identity theft, leads to immediate termination. Violations of platform policies, including selling prohibited items or engaging in abusive behavior, may result in suspension or termination. Prolonged account inactivity without valid reasons may lead to deactivation, and repeated policy violations despite warnings can result in permanent removal. Vendors failing to comply with local or international regulations may have their accounts suspended until compliance is demonstrated. Additionally, a significant number of unresolved complaints from devotees (customers) regarding quality, delivery, or fraudulent activities may trigger termination reviews.
Mahakal.Com enforces a strict product listing policy to maintain quality, authenticity, and legal compliance. Vendors must only list genuine products, with counterfeit or unauthorized replicas strictly prohibited. All products must meet advertised quality standards, and defective or substandard items must be clearly disclosed (e.g., refurbished or “as-is” items). Legal compliance is mandatory, ensuring that products meet safety standards, labeling requirements, and necessary certifications.
Certain products are strictly prohibited, including illegal items (drugs, stolen goods), counterfeit goods, hazardous materials, restricted items (firearms, alcohol, tobacco unless permitted), and ethically questionable products that promote hate speech or violence. Vendors are responsible for reviewing and adhering to the platform’s regularly updated list of prohibited items.
Product descriptions must be clear and detailed, covering features, dimensions, materials, and usage instructions. High-quality images are required to accurately represent the product, and technical specifications (such as voltage for electronics or size charts for clothing) must be included. Pricing must be transparent, clearly indicating any applicable taxes or fees, and misleading price practices are strictly prohibited.
To ensure fair pricing, Mahakal.Com prohibits price gouging, particularly during emergencies or high-demand periods. Vendors must adhere to any minimum or maximum pricing guidelines set by the platform for specific categories. If offering discounts, the original price and discounted price must be clearly displayed along with the duration of the promotion. While vendors are free to set their prices, they are encouraged to remain competitive to attract devotees (customers).
Stock availability must be accurately maintained to minimize order cancellations. Vendors must mark products as “in stock” when available for immediate shipping, “out of stock” when unavailable, and provide estimated restocking timelines for back-ordered items. Real-time updates are essential, particularly for high-demand products, to prevent customer dissatisfaction.
Payment and Commission Policy
Mahakal.Com ensures transparency in financial transactions by outlining payment schedules, methods, and tax responsibilities.
Commission Policy: By default, a 10% commission is held by the platform from the vendor's product unit price.
Payment Schedule: Vendors can choose from weekly, bi-weekly, or monthly payments, with funds disbursed on a set date. A payment hold period (e.g., 7–14 days) may be imposed to account for returns, chargebacks, or fraud prevention.
Payment Methods: Vendors can receive payments directly into their Vendor Wallet on Mahakal.Com. From the wallet, they can initiate a transfer to their own bank account at any time. Alternatively, vendors may choose to receive payments through bank transfers (ACH or wire transfer), PayPal, or other supported payment processors such as Stripe or Google Pay. Some methods may have transaction fees, which vendors should be aware of before selecting their preferred option.
Tax Responsibilities: Vendors are responsible for collecting, reporting, and remitting applicable taxes, including sales tax and income tax. While the platform may provide tax calculation tools, vendors must ensure compliance with local tax regulations. Keeping detailed records of earnings is recommended for tax filing purposes. Mahakal.Com is not responsible for tax reporting, payments, or audits on behalf of vendors.
Return Shipping Responsibility: Vendors are responsible for return shipping costs related to product returns, and the platform holds no liability in this regard.
Order Fulfillment Policy
Vendors must efficiently process orders to ensure devotees' (customers) satisfaction and meet platform standards. Orders should be processed and shipped within 1–3 business days unless stated otherwise. Vendors must send an order confirmation email with details, including items, quantities, and shipping addresses. Tracking details should be provided when available. If delays occur due to stock issues or other reasons, vendors must inform devotees (customers) within 24 hours and offer alternative solutions such as revised shipping dates or order modifications. Vendors should list available shipping methods, including standard, expedited, and international shipping, along with any special handling requirements. Shipping costs should be clearly displayed, and estimated delivery times must be provided. Vendors must notify devotees (customers) of potential customs delays for international shipments. By following these guidelines, vendors ensure a smooth and transparent buying experience, building trust and encouraging repeat business.
Devotees (Customers) Communication Policy
Vendors must respond to devotees' (customers) inquiries promptly, ideally within 24 hours on business days, to maintain satisfaction. All communication must be respectful, clear, and professional. Vendors should refrain from using inappropriate language, personal attacks, or discriminatory remarks. They are responsible for order-related communication, including order confirmation, shipment tracking, delays, or cancellations, ensuring that devotees (customers) are informed at all times. If a product is out of stock, delayed, or back-ordered, vendors must proactively notify devotees (customers) and provide alternative solutions such as revised shipping dates, order modifications, or cancellation options.
Intellectual Property Policy
Vendors must ensure they have the legal right to sell all products and avoid infringing on intellectual property (IP) rights. Vendors must either own or have proper licensing to sell products and be able to prove their rights upon request. The sale of products that violate trademarks, copyrights, patents, or design rights, including counterfeit or unauthorized items, is strictly prohibited. Vendors must comply with national and international IP laws, as well as Mahakal.Com’s IP guidelines. Any claims of IP infringement must be addressed, and vendors must cooperate with IP holders and the platform to resolve disputes. Vendors are responsible for ensuring their products do not infringe on IP rights and may face legal action or account termination for violations. Additionally, vendors must obtain permission to use third-party IP and respect the platform’s intellectual property policies.
Performance Metrics
Vendors on the platform will be evaluated based on three key factors: sales performance, devotees (customers) feedback, and adherence to platform policies. Sales performance requires vendors to meet sales targets and show consistent growth. Positive reviews and ratings from devotees (customers) are crucial for vendor success, reflecting their ability to provide quality products and good customer service. Vendors must comply with all platform guidelines, including product listings, communication, and intellectual property rights. Failure to meet these criteria or poor performance may result in account suspension or termination to maintain platform quality and customer trust.
Indemnification Policy
Vendors agree to indemnify Mahakal.Com, meaning they will take full responsibility for any claims, damages, or legal costs arising from their products or actions. This includes product-related issues such as defective goods or copyright infringement, vendor misconduct, and legal disputes with devotees (customers), third parties, or regulatory bodies. In such cases, the vendor must cover all costs, ensuring Mahakal.Com is not financially or legally liable for the vendor’s actions.
Contact Information
Vendors can reach out to the support team for assistance regarding account help, order issues, policy clarifications, or technical support. Issues related to registration, account management, troubleshooting, order processing, shipping, and devotees (customers) inquiries can be resolved by contacting Mahakal.Com support. Vendors are encouraged to contact support whenever necessary to ensure smooth operations on the platform.
Data Change Policy
This policy establishes the guidelines and responsibilities for vendors when updating or modifying their information on the platform. Vendors must keep their business information accurate and up-to-date, including contact details, business name, address, payment information, and tax ID. Changes can be made through the vendor dashboard or by contacting support, and updates must be made promptly to avoid order and service issues. Vendors must also ensure that product details such as descriptions, pricing, images, and stock levels remain accurate. Any changes in contact or communication details should be promptly reported to the platform. Changes to vendor data, such as payment information, may delay order processing. Significant changes may require verification, and failure to keep data updated may lead to penalties or account suspension. Vendors must ensure all personal, financial, and business data is secure and comply with data protection laws like GDPR and CCPA. Any unauthorized access to vendor accounts must be reported immediately. The platform reserves the right to monitor and verify updates for compliance. Any data that violates policies or seems suspicious may be corrected or restricted. Failure to comply with data policies may result in penalties, including account suspension or termination. By following these guidelines, vendors help maintain accurate and reliable information on the platform, ensuring smooth transactions, efficient communication, and trust with devotees (customers).
Copyright Terms and Conditions for Mahakal.com Vendors
Vendors are required to sell genuine products that they legally own or have the rights to sell. Documentation or proof of authenticity may be requested by Mahakal.com. The sale of counterfeit, pirated, or unauthorized branded products is strictly prohibited, and Mahakal.com reserves the right to verify the authenticity of listed products. Any vendor found selling counterfeit goods will face immediate suspension or termination of their account. Vendors are also prohibited from rebranding another brand’s product as their own by altering product names, labels, or packaging. Rebranding violates intellectual property rights and may result in immediate consequences, including account suspension and removal of products from the platform.
Vendors must ensure that all product images, descriptions, titles, and other content associated with their products are either original or legally licensed from authorized sources. Unauthorized use of copyrighted content, such as using images or text without permission, is strictly prohibited. If Mahakal.com detects copyright violations, the content will be removed, and penalties may be imposed. Vendors must provide proper attribution and usage rights for any content that is not their own.
Proper use of trademarks and logos is required. Vendors must not use Mahakal.com’s name, logo, or any third-party trademarks without obtaining proper authorization. Unauthorized use of Mahakal.com’s branding may result in legal action. Vendors must ensure they have the necessary intellectual property rights or licenses for the products they list, including copyrights, patents, trademarks, and design rights. Any violation of third-party intellectual property rights must be promptly resolved by the vendor. By following these guidelines, vendors protect their business and maintain a trustworthy presence on the platform.
Vendors are strictly prohibited from listing products that violate copyright, trademark, patent, or any other intellectual property laws. This includes, but is not limited to, selling counterfeit, pirated, or unauthorized reproductions of products. Additionally, Mahakal.com does not allow the sale of illegal, unsafe, or harmful products. Vendors must ensure that their products comply with all relevant safety and regulatory standards before listing them on the platform.
Vendors agree to indemnify and hold harmless Mahakal.com from any claims, damages, losses, or expenses arising due to the infringement of third-party intellectual property rights. This includes, but is not limited to, copyright and trademark violations. Vendors are responsible for covering legal fees and any associated costs incurred by Mahakal.com in defending against such claims from third parties.
If vendors use third-party content such as stock images, videos, or music, they must ensure they have obtained the necessary licenses or permissions to use such content. This also applies to any content sourced from outside Mahakal.com’s platform. Vendors are prohibited from using unauthorized content, including images, descriptions, and multimedia, that they do not own or have proper licensing for. All third-party content must be used in compliance with applicable licensing agreements.
Mahakal.com reserves the right to remove any products or content that violate these policies, including products that infringe on the intellectual property rights of others. If Mahakal.com receives a legitimate complaint or claim of infringement, the platform will investigate the matter and may take down the offending product(s) without prior notice. Non-compliance with these terms will result in penalties, including product removal, account suspension, or termination.
Vendors who repeatedly or egregiously violate these terms may face immediate account suspension or termination. This includes those who engage in the sale of counterfeit products, misrepresent their products, or fail to comply with intellectual property laws. Mahakal.com may also pursue legal action against vendors who engage in fraudulent activities or violate intellectual property rights. Vendors are solely accountable for any illegal activities related to their product listings.
By using Mahakal.com, vendors agree to uphold the integrity of the platform by selling only genuine, authentic, and legally compliant products. They must respect the intellectual property rights of others, maintain accurate product listings, and adhere to Mahakal.com’s policies. Failure to comply may result in penalties, account suspension, or termination, and could lead to potential legal consequences.
Conditions of Sale (Between Guides (Sellers) and Devotees (Customers))
Welcome to Mahakal.com, a multi-vendor e-commerce platform. These terms govern the sale of products between guides (sellers) and devotees (customers) on our platform.
Conditions Relating to the Sale of Products
All transactions conducted on Mahakal.com must comply with platform policies and applicable laws. Guides (sellers) are responsible for ensuring the quality and authenticity of their products before listing them for sale.
Our Contract
A binding agreement is formed between the guides (sellers) and devotees (customers) once an order is confirmed. Mahakal.com serves as an intermediary to facilitate the transaction but does not assume responsibility for the actual sale of goods.
Returns
Returns are subject to Mahakal.com’s return policy. Devotees (customers) may initiate returns for eligible products, and guides (sellers) are required to process refunds or exchanges in a timely manner.
Pricing and Availability
Prices and product availability on Mahakal.com are subject to change without prior notice. Guides (sellers) must ensure that all listing details, including pricing, stock levels, and product descriptions, are accurate and up to date.
Taxes
Guides (sellers) are responsible for including all applicable taxes, such as GST or VAT, in their product pricing. Mahakal.com does not assume responsibility for tax compliance on behalf of vendors.
Health & Safety
All products sold on Mahakal.com must comply with relevant health and safety regulations. Guides (sellers) are responsible for ensuring that their products meet the necessary standards.
Children’s Products
Products intended for children must be safe, age-appropriate, and adhere to legal requirements. Guides (sellers) must ensure compliance with all child safety regulations when listing such products.
Communications
Guides (sellers) must maintain professional and timely communication with devotees (customers). All interactions should be clear, respectful, and free from any form of misconduct or misrepresentation.
Losses
Mahakal.com is not liable for any losses incurred during transactions. Guides (sellers) bear full responsibility for any errors, misrepresentations, or delays in fulfilling orders.
Alteration or Amendments to the Conditions
Mahakal.com reserves the right to modify these terms at any time. Any updates or changes will be communicated to users, and continued use of the platform constitutes acceptance of the revised terms.
Events Beyond Our Reasonable Control
Neither Mahakal.com nor its guides (sellers) are liable for delays or non-fulfillment of orders due to unforeseen circumstances, including natural disasters, technical failures, government actions, or any other event beyond reasonable control.
Waiver
Failure by Mahakal.com to enforce any provision of these terms does not constitute a waiver of its rights. All policies and agreements remain in effect regardless of individual enforcement actions
Governing Law & Jurisdiction:
Dispute Resolution:
📩 Contact Information:
📍 Mahakal.com, 2nd Floor, 22, Athrav Building, Near Vasavada Petrol Pump, Freeganj, Ujjain (M.P.) 456010, India
📞 08069-645013
📧 support@mahakal.com
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